Refund policy

𝗥𝗲𝘁𝘂𝗿𝗻 & 𝗥𝗲𝗳𝘂𝗻𝗱 𝗣𝗼𝗹𝗶𝗰𝘆

At NORVA, each product is made to order. Because of this, we do not accept returns or exchanges for size issues, color preference, or change of mind.

𝗥𝗲𝘁𝘂𝗿𝗻𝘀 𝗮𝗿𝗲 𝗼𝗻𝗹𝘆 𝗮𝗰𝗰𝗲𝗽𝘁𝗲𝗱 𝗶𝗳:

• The product is damaged

• The product has a manufacturing defect

• The wrong item was delivered

To be eligible for a replacement, customers must contact us within 𝟰𝟴 𝗵𝗼𝘂𝗿𝘀 𝗼𝗳 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 with clear images/videos of the issue.

Once the issue is verified, a replacement will be issued. Refunds are only provided if a replacement is not possible.

Products purchased during sales or promotional offers are non-refundable.

To initiate a request, contact us at support@norva.co.in